Cancelled Appointments

Our policy for failed or cancelled appointments is as follows:

If you are unable to keep your appointment, please ensure that you cancel your appointment with a minimum of 24 hours notice (8 working hours notice so you would be expected to cancel a Monday early morning appointment by Friday lunchtime), so that it may be offered to someone else.

If you fail to cancel two consecutive appointments without 24 hours notice, or have a repeated pattern of failing to attend without cancellation, we may no longer be able to treat you. You may be removed from the Practice list and advised to register with another Dental Practice. This is in accordance with NHS regulations.

In addition, failed private appointments will occur a charge, which needs to be settled before further appointments can be made.

If private appointments are repeatedly failed or cancelled at short notice we may ask for further appointments to be paid for in advance, where the full cost of the time allocated is paid on booking. In these cases the appointment fee would be charged whether or not you are able to attend.

A significant amount of valuable clinical and administrative resources are wasted when an appointment is not attended; and deprives other patients of essential medical services. We aim to provide all our patients with the best possible service and to achieve this we need your cooperation.