Cancelling or changing an appointment
Contact our practice either by telephone or email at least 48 hours in advance of your scheduled appointment, which equates to 2 working days. For instance, if your appointment is set for early Monday morning, you must inform us by Thursday morning at the latest.
NHS dentist appointments
If you Do Not Attend your appointment 2 times you may be removed from the Practice list and advised to register with another Dental Practice. This is in accordance with NHS regulations.
Private dentist or hygienist appointments
If you do not notify us at least 48 hours in advance or fail to attend a scheduled appointment, a cancellation or no-show fee will be applied. This fee is £60 per half an hour of clinical time lost. This fee must be paid before any future appointments can be made.
Should there be a pattern of missed or last-minute cancellations for private appointments, we reserve the right to require payment in full at the time of booking future appointments. This payment will cover the total cost of the allocated time. Please be aware that once paid, this fee is non-refundable, regardless of whether you attend the appointment.
A significant amount of valuable clinical and administrative resources are wasted when an appointment is not attended; and deprives other patients of essential medical services. We aim to provide all our patients with the best possible service and to achieve this we need your cooperation.